Now its time to introduce myself. My name is Frank Sellingsloh. I’m the director of the FU International Academy Tenerife. Languages, especially Spanish are our passion. We communicate with all of our colleagues and students in different languages. And, of course, we teach Spanish.
Every Friday I get the confirmation of how good we are. We give all our students a questionnaire so they can evaluate the quality of their experience at the Academy. I make a point of reviewing them all. With over 25 points we ask for marks from 1 – 5. If we get a review lower than “good” or “very good” – we discuss this with the person responsible. We have been doing this since 2004 and we have learned a lot from this feedback from clients.
The result is that almost all of our clients are completely satisfied with the service we offer. 995 out of 1000 would recommend us (statistics from 2016), (The 5 who don’t recommend us, have surely filled in the questionnaires wrong ;-))